top of page
IMG_9946.JPG

Party FAQ!

 

What happens at a Labyrinth birthday party?

Our aim is to look after all the aspects of your birthday party so you can relax and enjoy it as much as the kids. We provide the adult guests a seating area together in the cafe where you can see the laser arena on CCTV, then we host and supervise the children’s laser games and drinks breaks. They’ll have a safety briefing, talk through some tips on scoring points and having fun, then the birthday child/children will have their phasors sing happy birthday before the game begins. That special feature turn a regular phasor into a machine gun, which is what every child wants on their birthday - laser tag super powers! Between the games your party host will take individual pizza orders and once the games are over, the children wash their hands and meet the host at our party table to sing happy birthday as the cake is presented. We take the cake back to the kitchen to slice and pop into party bags, and serve the children pizza & fries, topping up squash cups. Once the food is done we serve freeze pops, and at the end of the party we’ll have your party bags ready to take home. 

 

Is Parking free?

No. While we're on the 1st floor of Rose Lane car park, it is a council owned car park like the Forum and no validation scheme is offered to internal business users (not even for our team!).  There is a 10 minute grace period for drop-offs - drive straight to the barrier without putting your parking ticket into a pay machine. There are other city centre car parks within easy walking distance. For fees and further information see: ROSE LANERCP MOUNTERGATECASTLE QUARTER

​

What’s in the party bags?

They contain 6 items: a slice of your cake, a mini wrap of sweets, a punch balloon, a ray gun tattoo, a finger trap and a mini deck of cards.

 
Will there be anyone else playing laser tag with my child’s party?

No, at a mini birthday party, a laser birthday party or an XL birthday party, the children will have the arena to themselves for the duration of their laser games. 

 

Can parents or siblings join in with laser tag?

Yes, with your approval. We charge £4 per game. 

 

What’s the best age for laser tag birthday parties at Labyrinth? 

We recommend our daytime party packages for school aged children age 6+ and evening private hire packages for teenagers, with lower level lighting, more smoke, louder music and teen focussed food and drink. If your children are toddlers, we suggest our teddy making parties.

Especially at the start of laser tag parties, we recommend children age 5-6 have an adult on hand to provide reassurance. We will support and supervise throughout the games.

 

Can I invite family and friends to the cafe?

We have max capacities for each party type. This includes invited children, adults and siblings so the more invited children, the fewer spaces for accompanying guests. Our capacity limits: Laser Birthday Parties or Make A Bear Parties may bring 20 guests in total. Mini Birthday Parties may bring 12 guests in total. Private Hire XL Laser or Make A Bear Parties may bring 50 guests in total. 

The capacities are based on fire regulations. If you are the first of last party of the day you will be sharing there’s a good chance we have greater flexibility to increase your allocation. Just email us to discuss.

 

What else is on sale?

Our cafe is air conditioned, serving bean to cup coffee, a range of soft drinks, homemade cakes, made to order pizza, fries, ice cream sundaes and snacks. 

​

Can I get food for the adults and siblings on the day?

Of course. When you arrive just let us know how many pizzas and kilo chip bowls you want and whether you would prefer them asap or around the same time as the children’s party. 

 

Can I set up a tab?

If you want a tab let us know on arrival or before by email before the party starts. We’ll do our best to accommodate your stipulations, whether you want your tab open to everyone or just your immediate family, open to everything we sell, just drinks or non alcoholic drinks, maybe an initial drink per guest... Just let us know. Bear in mind you might not arrive before all of your guests so you can arrange a tab with us by email before the day.

 

When do I need to pay the balance of the party?

On the day. That way the balance paid will accurately match your attending guests - we won’t charge for extra guests that can’t make it in the end. 

 

What if my child doesn’t like pizza?

We will serve a larger portion of chips for that child, or substitute pizza for a jam, cheese or chocolate spread sandwich. We make the pizzas in house so we can accommodate certain requests like no sauce, no cheese. We also have violife grated for dairy free kids. 

 

What about allergies?

We welcome parents of children with severe allergies to email us in advance of accepting the party invitation, so we can discuss ingredients and options.

We have gluten free bases and dairy free cheese. We have a separate oven we can clean down and use for severe gluten allergies. Our fryer is gluten and dairy free. Both our bases contain soy but with early warning, we can usually source an alternative gluten and soy free base.

We ask every party to make sure their cakes are nut free and have allergens listed. We don’t allow cakes to be consumed on site and have a designated space and policies to avoid cross contamination from cakes cut in our kitchen. We have no nut containing products on our menu. We ask customers not to bring their own food and enforce this as well as we can, but we are aware there is always a risk of an allergen containing substance being consumed onsite by a party guest or another customer. 

 

Can I use the baby soft play area or toddler play frame?

Ordinarily those areas are closed or in use by teddy making parties. For parties with younger siblings, subject to availability you can add 1 hour play area hire for £30.

 

Are we allowed in the arena to take photos?

Party parents are welcome in. Between games we can gather the children together for a group photo, and you are welcome to take pictures of your children during the game.

​
Can I get invites?

We have full colour invites you can collect from Labyrinth free of charge. We also have downloadable print at home versions too. See all the options here: https://www.labyrinthnorwich.co.uk/invites

Labyrinth Norwich

First Floor, Rose Lane MSCP

Unit A, 72 - 76 Mountergate

Norwich

NR1 1PY

© 2022 by Labyrinth Norwich Limited.

Join our mailing list!

Never miss an update.

bottom of page